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Eagle OPS Foundation Mission Coordinator Handbook, v1.0. The handbook explains the mission. MyETP tracks the training. No documents are signed inside this handbook; all acknowledgments are completed in MyETP.
Open MyETP
SECTION 1: WELCOME & TRAINING OVERVIEW
SECTION 1:
Welcome & Training Overview
Welcome to the Mission
How This Training Works
Your Training Flow (My ETP System)
Mission Coordinator Training Checklist
Welcome to the Mission
If you’re reading this, you’ve stepped forward to lead. Not for recognition.
Not for status.
But to create connection.
As a Mission Coordinator, you are the face of Eagle OPS in your community. You are the one who creates the space where veterans and their families can show up, breathe, laugh, talk, and reconnect.
That matters more than you may realize. Eagle OPS exists for one reason:
To connect relationships and resources that bring our heroes home.
Home doesn’t mean a building. It means belonging.
It means community.
It means not fighting alone. Your role is to help create that.
Thank you for standing in the gap and helping us REACH ONE MORE.
Training Overview
How This Training Works
This handbook equips you for leadership as a Mission Coordinator. It defines your role, your responsibilities, and the standards that guide every Rally Point.
The handbook explains the mission. MyETP tracks the training.
No official documents are signed inside this handbook. All acknowledgments, forms, and approvals are completed within MyETP.
What Is MyETP?
MyETP (My Eagle OPS Training Program) is the official system used to manage onboarding, documentation, and ongoing training requirements: https://eagleops.org/my -etp/
It serves as the organization’s system of record. Your dashboard reflects your current training and readiness status.
Inside MyETP, you will review required policies, complete necessary documentation, and maintain required certifications.
How Training Is Conducted
Training is guided by leadership.
Your Outreach Manager will walk through this handbook with you during onboarding. Some sections will be discussed together. Some tools will be walked through live, including submitting a test form to ensure you are comfortable using the system.
Other requirements will involve reviewing policies and completing or signing official documentation within MyETP.
Training is relational and practical. It is designed to prepare you - not overwhelm you.
Watch for This Symbol
When you see the Eagle icon, it signals a related step in MyETP - whether a review, test submission, or required document.
Complete it as directed during training.
Training Overview
Ongoing Readiness
MyETP is not a one-time onboarding portal.
From time to time, you may be required to log back in to complete updated policies, maintain certifications, or review procedural changes. When new requirements are added, you will be notified.
Leadership evolves. Training stays current.
Where to Find Operational Tools
After onboarding, you will primarily use the Mission Coordinator page for day-to-day execution: https://eagleops.org/mcs/
This page houses the forms and tools you will use regularly. MyETP manages training and compliance. The MC page supports execution.
Watch for This Symbol
When you see this symbol, it means the referenced tool or form can be found on the Mission Coordinator Page for easy access anytime.
SECTION 2:
YOUR ROLE AS A MISSION COORDINATOR
Your Leadership Structure
What Is a Mission Coordinator?
Team Lead vs Fire Team Roles
Leadership Structure & Chain of Command
Your Core Responsibilities
Safety & Culture
Reporting & Accountability
Community Engagement
Professional Representation
Official Eagle OPS Email
Bio & Headshot
Growth, Training & Support
Ongoing Training Requirements
Monthly Statewide MC Meetings
Annual S.A.V.E. or QPR
ASIST - Every 2 years
The First 90 Days
Building Your Fire Team
Protecting Your Energy
Exit & Transition Procedure
YOUR ROLE AS A MISSION COORDINATOR
What is a Mission Coordinator?
First, let’s be clear about what this role means.
As a Mission Coordinator, you are a trained Difference Maker entrusted with leading an *official Eagle OPS Rally Point.
You’re not just organizing a gathering.
You’re shaping an environment. You’re protecting a culture.
You’re creating a space where veterans and families feel welcomed, seen, and supported.
Team Lead vs Fire Team Roles
Every Rally Point operates under a small leadership team made up of Difference Makers:
One Team Lead Mission Coordinator
Two to three additional Mission Coordinators serving on the Fire Team
All of you are Difference Makers. All of you are leaders.
The difference between roles comes down to accountability and reporting. The Team Lead carries primary responsibility for the Rally Point.
The Fire Team supports execution - and may step in to lead if trained and approved. Let’s walk through what that means for you.
If you are serving as the Team Lead Mission Coordinator, you are the Difference Maker ultimately responsible for the Rally Point.
That includes:
Hosting at least one Rally Point each month (two is preferred when possible)
Confirming location and logistics
Ensuring required Rally Point elements happen (Opening, Oath, Battle Buddy Check-In)
Leading the Rally Point - or ensuring a trained Fire Team MC leads in your absence
Communicating directly with your Outreach Manager
Overseeing proper use and storage of Eagle OPS gear
*An official Rally Point is any Eagle OPS gathering that has been approved, listed, and advertised through official channels.
YOUR ROLE AS A MISSION COORDINATOR Cont.
Team Lead vs Fire Team Roles Cont.
If you are serving on the Fire Team, you are not an assistant - you are a Difference Maker who helps carry leadership responsibility.
You will:
Help with setup and tear-down
Welcome and engage attendees
Encourage and assist with Battle Buddy Check-Ins
Take photos and short videos
Support the overall flow of the Rally Point
If the Team Lead cannot attend, and you are trained and approved, you may step in and run the Rally Point. When you do, you assume full leadership responsibility for that event.
Leadership may be shared. Accountability must always be clear.
Chain of Command & Reporting Structure
Eagle OPS operates with a clear leadership structure to ensure consistency, accountability, and support.
Mission Coordinators report directly to their assigned Outreach Manager.
Outreach Managers oversee Rally Points within their region and provide operational guidance, oversight, and support.
Outreach Managers report to the Director of Operations, who oversees statewide Rally Point execution and organizational alignment.
Leadership flows upward. Support flows downward.
If something is unclear, escalates, or feels beyond your scope - move it up the chain early.
Outreach Managers:
Safety & Culture
As a Mission Coordinator, you help protect the culture of every Rally Point.
This is a veteran environment. It will be relaxed. It will be real. That’s part of what makes it powerful.
But it must also be safe and respectful.
If behavior crosses a serious line - harassment, threats, unsafe conduct - you step in.
If something feels off, address it early.
If something crosses the line, escalate it.
If you’re unsure, call your Outreach Manager.
You are not expected to fix everything. You are expected to protect the space.
Reporting & Accountability
Clear reporting protects the mission and honors the time Difference Makers give. Here’s how this works:
Only one After Action Report (AAR) is submitted per Rally Point.
If you are the Team Lead, you complete the AAR.
If you are a Fire Team MC who stepped in and led that evening, you complete the AAR. Your Difference Maker Hours as the acting lead are included within that submission.
If you are serving on the Fire Team and did not lead the Rally Point, you do not complete the AAR. You simply log your own Difference Maker Hours separately.
One Rally Point. One AAR.
All Difference Makers log their time.
This ensures clarity, accountability, and accurate impact tracking.
Community Engagement
Part of being a Mission Coordinator is helping your Rally Point grow and stay sustainable. If you are the Team Lead, you will work with your Outreach Manager to:
Identify potential local partners
Secure locations or in-kind support
Build relationships that strengthen your Rally Point
If you are on the Fire Team, you may assist with outreach - but official commitments or sponsorship arrangements should always run through the Team Lead and
Outreach Manager.
This protects consistency and brand integrity across Eagle OPS.
Contact Tracker - Field Tool
The Contact Tracker is a quick field tool designed for real-time use when you meet a potential community partner.
If a business owner, venue manager, nonprofit leader, or community contact expresses interest in supporting a Rally Point, submit the Contact Tracker before you leave the conversation.
It allows you to:
Capture basic contact information
Note what was discussed
Flag the opportunity for leadership follow-up
This tool is specifically for potential community partnerships - not general attendee tracking. Use it in the moment. Don’t rely on memory. Strong Rally Points grow because connections are
Professional Representation
As a Mission Coordinator, you are a public representative of Eagle OPS in your community. Your visibility, communication, and professionalism matter.
Official Eagle OPS Email
You will be issued an official Eagle OPS email address through Google Workspace. This email must be used for all Rally Point and mission-related communication.
Do not use personal email accounts for official Eagle OPS business. Your Eagle OPS email:
Is for mission use only
Must not be used for personal subscriptions or unrelated communication
Remains the property of Eagle OPS Foundation
Is monitored for organizational continuity
You are expected to check it regularly and maintain account security.
This ensures consistency, record retention, and professional communication across the organization.
Mission Coordinator Bio & Headshot
As a Mission Coordinator, you serve as a visible leader in your community.
Your bio and photo will appear on the Eagle OPS “Meet the Team” page so veterans and families can see who is leading in their area.
Visibility builds trust.
For many veterans, attending something new can feel uncertain. Seeing a familiar face and learning a little about who will be there makes that first step easier.
Your profile helps:
Create familiarity before someone attends
Reinforce credibility and consistency across Rally Points
Show that Eagle OPS leaders are accessible and real
You will complete the Bio & Photo Submission form through MyETP as part of your Mission Coordinator Training Checklist.
Ongoing Training
Being a Difference Maker means staying equipped.
You will encounter real conversations. Sometimes heavy ones. Ongoing training ensures you are prepared to respond confidently and appropriately.
All Mission Coordinators are expected to complete the following:
Monthly Statewide Mission Coordinator Meeting
These meetings provide:
Operational updates
Policy reminders
Best practice sharing
Leadership alignment across the state
Attendance (in person or virtual) keeps every Rally Point consistent and connected.
Annual S.A.V.E. or QPR Training
Each year, you must complete either S.A.V.E. or QPR suicide prevention training. Both trainings focus on:
Recognizing warning signs
Engaging in supportive conversation
Encouraging someone to seek help
Connecting them to professional resources
These are awareness-level trainings. They teach you how to identify risk and respond appropriately
- not how to provide therapy.
They reinforce your role as a connector and Battle Buddy.
Ongoing Training Cont.
Every 2 Years: ASIST Training (In Person)
ASIST (Applied Suicide Intervention Skills Training) is more in-depth.
This is a two-day, in-person training that goes beyond awareness and provides structured tools for:
Engaging someone experiencing suicidal thoughts
Creating immediate safety plans
Supporting someone until professional help is secured
ASIST builds confidence and readiness for higher-risk situations.
While you are never expected to act as a clinician, ASIST ensures you are not caught unprepared if a serious conversation unfolds at a Rally Point.
Why This Matters
Veterans often open up to people they trust - not professionals first.
Your training ensures that when someone speaks up:
You recognize the signs
You respond calmly
You activate the right support
You do not carry it alone
Ongoing training is not a formality. It protects you.
It protects the veteran. It protects the mission.
Mission Coordinator Growth & Support
The First 90 Days
If you’re brand new to this role, here’s what the first few months should look like. You don’t have to master everything overnight.
Month 1: Observe & Co-Host
Attend a Rally Point alongside your Outreach Manager or an experienced Mission Coordinator. Watch how the opening flows. See how the Oath is led. Notice how the Battle Buddy Check-In is encouraged.
Help with setup. Engage every attendee. Get comfortable in the space.
Your first month is about learning rhythm and tone.
Month 2: Lead with Oversight
Now you step into leadership - but with backup.
You’ll lead the opening, facilitate the Oath, and run the Rally Point while staying in communication with your Outreach Manager.
This month builds confidence.
Month 3: Lead Independently
By month three, you should feel comfortable leading your Rally Point fully. You know the structure. You understand the culture. You’ve built your Fire Team.
You’re still supported - but now you’re leading with clarity.
Leadership grows through repetition. Give yourself space to grow into it.
Building Your Fire Team
You are not meant to carry this mission alone.
Every Rally Point should have two to three additional trained Difference Makers serving as Mission Coordinators on the Fire Team.
Why?
Because shared leadership prevents burnout. Because coverage matters.
Because sustainability requires more than one person.
Your Fire Team should be capable of running a Rally Point in your absence if trained and approved. Strong Rally Points are built by strong Difference Makers working together.
Protecting Your Energy
Most of our Mission Coordinators are veterans.
That means you’re used to carrying weight. You’re used to being the steady one. You’re used to pushing through.
But just because you’re pouring into others doesn’t mean you don’t have your own things you’re carrying.
Everyone does.
You may be leading a Rally Point while still navigating your own stress, transition, family demands, or personal battles. That doesn’t disqualify you. It makes you human.
Being a Difference Maker does not mean you stop needing support.
It means you model what it looks like to use it. If you ever find yourself:
Feeling overwhelmed
Carrying more than you should
Struggling quietly
Avoiding communication
Losing energy for something you once enjoyed Pause.
Reach out.
Protecting Your Energy Cont.
Call your Outreach Manager. Talk to someone on your Fire Team. Use the same Battle Buddy mindset you encourage at Rally Points.
You are not expected to carry this alone.
Strong leaders ask for help before things fall apart.
Sustainability applies to you, too.
If you need to slow down, adjust responsibilities, or take a temporary step back - communicate early. That protects you and protects the Rally Point.
You cannot pour from an empty cup.
And we would rather help you carry the load than lose you entirely.
Leadership Support
As a Mission Coordinator, you report to your Outreach Manager. They are there to:
Answer questions
Approve requests
Support partnerships
Assist during incidents
Provide accountability
Help you grow as a leader
If something feels unclear - ask.
If something feels heavy - communicate.
You are a Difference Maker - but you are not alone.
Exit & Transition Procedure
We hope you stay, but if You Need to Step Away….
Life happens.
If you need to step down, move away, or take a break, communicate with your Outreach Manager as soon as possible.
Do not disappear.
Together, we will:
Identify a trained Fire Team member who can step in
Ensure gear and materials are transferred properly
Communicate any open items or pending issues
Maintain continuity for the Rally Point The goal is not perfection - it’s continuity.
If you’re feeling burned out but don’t want to step away permanently, talk to your Outreach Manager about adjusting responsibilities temporarily.
We build sustainable Rally Points - and sustainable leaders.
SECTION 3:
HOW TO RUN A RALLY POINT
Before the Rally Point
Preparing for a Rally Point
Gear Accountability
Consistency Is Non-Negotiable
During the Rally Point
The Mission Coordinator Opening
The Eagle OPS Oath
The Battle Buddy Check-In
Capturing Photos & Video
After the Rally Point
The After Action Report (AAR)
Difference Maker Hours
Resources in Your Arsenal
Your Role as a Connector
The FOX Program
OKVeteransCalendar.com
Crisis: 988
Preparing for a Rally Point
Before anyone shows up, your leadership has already started. Preparation matters.
A Rally Point should never feel rushed, disorganized, or uncertain. You are responsible for making sure you have what you need - and that you’re there early enough to set the tone before attendees arrive.
At a minimum, confirm:
The location is secured and aware you’re coming
You have Eagle OPS signage
Oath cards are available
The Battle Buddy Check-In QR code is visible
Any approved food or supplies are ready
All issued Eagle OPS gear is present and in good condition
Your Fire Team knows their role
Gear Accountability
If you have been issued Eagle OPS gear for your Rally Point, you are responsible for maintaining and safeguarding it.
Gear should be stored securely between events and brought to each Rally Point as required.
When gear is first assigned to you as a Team Lead, you must complete the official Gear Checkout Form acknowledging receipt and responsibility.
Temporary event-specific use by a trained Fire Team Mission Coordinator does not require additional documentation, as long as you remain the primary custodian of the gear. The Team Lead remains accountable for the gear at all times.
If leadership changes or primary custody of gear shifts permanently, a Gear Checkout Form must be completed to document the transfer.
Arrive early. Set up calmly. Be ready before the first person walks in.
When someone arrives and sees Eagle OPS already set up, they know they’re in the right place.
Consistency Is Non-Negotiable
Rally Points are not casual drop-ins. For some veterans, they are lifelines.
If a Rally Point is advertised, it must happen.
We cannot have a situation where someone shows up expecting connection - and no one is there. That could be the one night someone finally decided to step out.
That could be the one time they needed support. We do not miss that moment.
If you are the Team Lead and you cannot attend, you must communicate early.
Your Outreach Manager may be hours away. A last-minute cancellation creates unnecessary strain and risks the Rally Point not happening.
If you cannot attend:
Notify your Outreach Manager immediately
Confirm a trained Fire Team Mission Coordinator can lead
Ensure gear and materials are transferred
Confirm someone is physically present and prepared
There must always be a trained Mission Coordinator at every advertised Rally Point. No exceptions.
Leadership means thinking ahead.
Before diving into the details, it’s important to understand how this section fits into your training. You will receive a Mission Coordinator Script as part of your onboarding. That outline serves as your structured, step-by-step talking points for each Rally Point. Think of it as your field checklist.
This section expands on that outline. It explains the “why” behind each required component and provides context so you understand not just what to do - but why it matters.
A Rally Point is not just an event. It is a lifeline.
When you step in as a Mission Coordinator, you are doing more than organizing logistics. You are creating a space where people feel safe, seen, and supported. Every required component ties directly to the Eagle OPS mission:
Connecting relationships and resources to bring our heroes home.
The following elements must be present at every Rally Point.
Before you step up for the Mission Coordinator Opening, connection has already begun.
When someone walks in, welcome them like family. This isn’t a transaction - it’s a place to belong. A simple “I’m glad you’re here” or “Good to see you again” can mean more than you realize.
That first moment sets the tone for the entire Rally Point.
Use your Fire Team. Spread out. Pay attention. Make sure everyone who walks in is seen.
The Mission Coordinator Opening
Every Rally Point must begin with structure and heart.
The opening is where you set the tone. It establishes clarity, purpose, and connection. You are encouraged to speak in your own voice, but the core elements must always be present.
During your opening, you will:
Welcome the group and introduce yourself (including your service branch, if applicable).
Explain why we say “Welcome Home” instead of “Thank you for your service.”
Share the Eagle OPS mission: connecting relationships and resources to bring our heroes home.
Encourage everyone to complete the Battle Buddy Check-In.
Lead the Eagle OPS Oath
Invite attendees to relax, connect, and participate.
A Rally Point is not formal - but it is purposeful.
This moment matters. Don’t rush it. The tone you set in the first few minutes often shapes the entire evening.
The Eagle OPS Oath
Every attendee receives an Eagle OPS card with the Oath printed on the back. The Oath is more than words. It is a moment of recommitment.
Unlike the oath many of us took when we first put on the uniform, this one has no end date. It is a personal promise to reach out when things get heavy and to be there when someone else does the same.
As a Mission Coordinator, you will lead the Oath When you do:
Make space for it to be taken seriously.
Speak clearly and confidently.
Have the group repeat after you, one line at a time.
Remind them that this moment connects them to a community that has their back.
Taking the Oath together reinforces shared responsibility and reminds everyone that no one has to fight alone.
*From time to time, you may invite a Rally Point participant to lead the Oath if they feel comfortable doing so. This isn’t required - but it can be powerful. When someone steps forward to lead, it reinforces that this community belongs to all of us.
Use discernment. If someone is willing and able, give them the space. Just ensure the moment remains respectful and aligned with the mission.
The Battle Buddy Check-In
The Battle Buddy Check-In is the backbone of every Rally Point.
This is not about “checking in” to an event. It’s about the veteran checking in with us and us checking in on them.
Encourage every attendee to scan the QR code and complete the short form honestly - even if everything is going well.
Here’s why it matters:
It opens the door to resources and support someone may not realize they need.
It helps us identify individuals who may require follow-up.
It reinforces the message: you are not alone - we’ve got your six.
It allows us to ask about VA benefits and directly connect veterans to the right assistance.
The Check-In is one of the most powerful tools we have. Treat it that way.
Capturing Rally Point Photos & Video
Photos and short videos help tell the story of Eagle OPS.
They are not about marketing first - they are about connection, visibility, and growth.
When you take photos at a Rally Point, aim to capture:
Natural conversation and engagement
Small group interactions
The MC opening or Oath (when appropriate)
Setup and Eagle OPS signage
A wide shot of the space (showing community presence)
Avoid:
Staging forced group photos
Capturing anyone who has asked not to be photographed
Sharing images that could feel vulnerable or invasive The goal is authenticity.
These images may be used for:
Social media
The website
Grant reporting
Partner updates
Upload photos with your AAR submission so they are stored properly.
You do not need to be a professional photographer - just be intentional.
Strong visuals help veterans see what to expect before they ever walk through the door.
The After Action Report (AAR)
The AAR is not paperwork. It is mission intelligence. Every Rally Point requires one completed AAR.
If you are the Team Lead, you complete it.
If a Fire Team Mission Coordinator leads in your absence, that acting lead completes it. Only one AAR is submitted per Rally Point.
Why It Matters
The AAR allows Eagle OPS to:
Track attendance and engagement
Identify veterans who may need follow-up
Loop in case management when appropriate
Document donations and partnerships
Improve future Rally Points
Measure statewide impact
Without it, leadership is operating blind.
When to Submit It
Complete the AAR within 24 hours of the Rally Point while details are fresh.
A Rally Point is not considered complete until the AAR is submitted. What to Document
Include:
Attendance numbers
Overall tone and engagement
Any veterans who may need follow-up
Incidents or concerns
Donations received
New partner conversations
Gear or logistical issues Be clear and concise.
If someone appeared to be struggling, note it so leadership can coordinate support. Do not include unnecessary personal details - just enough to flag concern.
AAR & Difference Maker Hours
When the Team Lead submits the AAR, their Difference Maker Hours are included. All other Fire Team Mission Coordinators log their hours separately.
One Rally Point.
One AAR. All hours accounted for.
RESOURCES IN YOUR ARSENAL
Your Role as a Connector
If You Notice Someone Struggling Not every veteran will fill out a form.
If someone seems withdrawn, overwhelmed, or struggling:
Encourage them to complete the Battle Buddy Check-In.
Offer to sit with them while they do.
Fill it out for them.
Let them know someone will follow up.
In addition, document your observation in the After Action Report (AAR).
The AAR allows leadership to loop in case management when appropriate and ensure follow-up happens.
You are not diagnosing. You are not labeling.
You are making sure support is activated.
And if appropriate, check back in with them at the next Rally Point. That’s what being a Battle Buddy looks like.
What Your Role Is - and What It Isn’t
As a Mission Coordinator, you:
Listen without judgment
Connect veterans to appropriate resources
Loop in leadership when needed
Stay relational You do not:
Provide mental health counseling
Offer legal advice
File VA claims for someone
Promise outcomes
We never want to discourage a veteran from seeking the benefits and care they’ve earned. The system is not perfect, but it has improved significantly. Avoid sharing outdated or negative narratives that may prevent someone from seeking help.
Let professionals do their job.
Your job is to connect - and remain present as a Battle Buddy.
If something serious is disclosed, escalate appropriately and do not carry it alone.
RESOURCES IN YOUR ARSENAL Cont.
Your Role as a Connector cont.
You don’t have to be the expert - but you do need to be present.
One of the most powerful things you can say as a Mission Coordinator is: “I don’t know - but I know someone who does.”
You are not expected to solve someone’s struggles on the spot.
But when someone opens up about needing housing, mental health support, VA assistance, employment help, or simply someone to talk to - you may be their first point of contact.
That first connection matters.
Your role is to listen, care, and connect.
You are not the clinical provider, legal advisor, or claims specialist - but you are a Battle Buddy. That means you don’t disappear once you point someone in the right direction.
You loop in the right support - and you stay connected.
Start with the Battle Buddy Check-In
The Battle Buddy Check-In is the front door to non-emergency support.
It allows veterans to indicate if they need help with:
VA enrollment or benefits questions
Mental health support
Employment assistance
Housing or financial challenges
Food insecurity
Relationship or family struggles
A general sense of disconnection
Encourage everyone to complete it.
It helps us identify needs early and coordinate the right follow-up.
The FOX Program
The FOX Program is the behind-the-scenes system that helps veterans get connected quickly and privately.
As a Mission Coordinator, you do not run FOX - you just need to understand how it works. When someone completes the Battle Buddy Check-In and indicates they need support, that submission triggers follow-up from the outreach team.
A FOX Program Case Manager personally reaches out to:
Assess the situation
Identify the most appropriate resources
Connect the veteran to local, state, or national support options
All information is handled with confidentiality and care.
Your role is simple: encourage the Check-In and trust the system to work.
OKVeteransCalendar.com
Your Secret Weapon for Connection
OKVeteransCalendar.com is not just a calendar - it is a statewide hub for veteran-focused events across Oklahoma.
It is managed by Eagle OPS but built to serve the entire veteran community - not just our organization.
When someone says they:
Want to get more involved
Are looking for volunteer opportunities
Feel isolated
Want to know what else is happening Send them to OKVeteransCalendar.com
As a Mission Coordinator, you should:
Familiarize yourself with what’s happening in your area each month
Direct attendees to the site when they ask about events
Use it naturally in conversation
OKVeteransCalendar.com Cont.
You might say:
“Have you checked out OKVeteransCalendar.com? It shows everything going on in the area - not just us.”
If a new partner wants their veteran-focused event listed, encourage them to submit it online. It strengthens the entire community.
Pro Tip: Keep the link saved on your phone or use the QR code from the Quick Access Toolkit for quick sharing.
Someone in Crisis? Call 988
If someone expresses suicidal thoughts or is in danger of harming themselves or others, this is no longer a Rally Point conversation - it is a crisis situation.
Say something simple and steady:
“This sounds bigger than what we can handle here. I want to make sure you get help right now.” All crisis situations must be directed immediately to the 988 Veterans Crisis Line.
Do not try to manage it yourself.
Help them make the call. Stay with them. Loop in your Outreach Manager. If necessary, involve venue staff or emergency services.
Your role is to connect them to immediate professional help.
SECTION 4:
GROWING & SUSTAINING YOUR RALLY POINT
Sustaining Your Rally Point
Working with Community Partners
Proposing a New Rally Point
Local Connections. Local Support. Lasting Impact.
At Eagle OPS, we know connection happens face-to-face - around firepits, on pickleball courts, at shooting ranges, and everywhere in between. But to keep those connections going, we need strong local support - and that starts with you.
Each Rally Point is powered by its people - the Mission Coordinators who show up and the community partners who stand behind them. While Eagle OPS HQ provides foundational support, sustainability and growth depend on your community rallying together.
What Eagle OPS HQ Brings to the Table
Rally Point Mission Coordinator onboarding and training
RSVP and registration tools
Event flyer templates and limited promotional support
Baseline event materials and signage
Basic food items (when available) to help cover Rally Point nights
Guidance from Outreach Managers to help source local partnerships
Oversight to ensure the mission and brand are upheld
Risk/insurance support (where applicable)
We’ll give you the tools and the playbook - but your Outreach Manager is your field guide.
You're Not in This Alone
Outreach Managers are here to help you build your network.
We don’t expect you to have a background in sponsorship or event planning. That’s why every Mission Coordinator is paired with a manager whose job is to:
Help brainstorm local leads (businesses, organizations, venues)
Provide support when introducing Eagle OPS to a new potential partner
Assist with messaging, materials, and follow-up
Walk alongside you as you develop those relationships
You’re not just left to figure it out - we work the mission together.
Working with Community Partners
As your Rally Point grows, so will your ability to gather local support. Mission Coordinators are encouraged to help with:
Reaching out to food partners, venues, or local sponsors
Securing in-kind donations or supplies
Encouraging local volunteers to pitch in
Supporting additional needs not covered by HQ
For example, while we currently provide basic food (hotdogs, chips, s’mores, etc.), we strongly encourage communities to connect with local restaurants or businesses who want to “fuel the mission.”
And the Best Part?
Everything your community raises - stays in your community.
Donations, supplies, and sponsor contributions go directly toward your Rally Point. It’s local impact, led by locals.
This not only stretches resources - it also builds trust and deeper engagement with the people who live there.
“You don’t need to be an expert - just be willing to ask. That’s why we built this as a team effort.”
- Eagle OPS Leadership
And if you ever feel stuck or unsure, remember: your Outreach Manager has your back.
Proposing a New Rally Point
Got an idea? Good. Now let’s make it a mission.
Some of our best Rally Points started with one person saying, “We should do something here.” If you see a gap - a community we’re not reaching, a venue we should be using, or a new way to bring people together - we want to hear it.
But before you go full throttle, here’s how to make sure the wheels stay on the Humvee:
Think It Through
Ask yourself:
Does this align with the Eagle OPS mission of connection?
Is it veteran- and family-friendly?
Can we reasonably support it with our current team and resources?
Is this a one-time event or something that can become a consistent Rally Point?
If it checks those boxes - send it!
Submit your idea through the New Rally Point Proposal Form (QR code in the toolkit section). Our team will review it and follow up to talk about next steps.
This is your mission too - don’t wait for someone else to come up with an idea to care for your community.
SECTION 5:
FINANCIAL STEWARDSHIP & DONOR TRUST
In-Kind Donations
Monetary Donations
RAMP Card Use & Accountability
FINANCIAL STEWARDSHIP & DONOR TRUST
IN KIND DONATIONS
In-kind support can come in many forms - here are just a few examples:
Supplies or products donated for use at the event
Food or drinks provided by a local business or supporter
A venue offered at no cost
Someone volunteering their skills or equipment (e.g., sound system, photography, setup help)
Basically, if Eagle OPS didn’t have to buy it, rent it, or do it ourselves - it’s likely an in-kind donation.
Why the Form Matters
Tracking these donations helps us:
Acknowledge and thank the people who step up to support the mission Understand the true value and impact of each Rally Point
Provide documentation to donors (REQUIRED even if they decline - send it anyway! It’s for their tax purposes - we don’t assign value, they do. Be specific about the items and quantity provided) Strengthen future funding through detailed reporting
When to Use the Form
Use the In-Kind Donation Form anytime a person, business, or organization contributes something that supports a Rally Point or the broader mission.
If you’re unsure whether something counts, check with your Outreach Manager before submitting the form.
The QR code to the form is in your Quick Access Toolkit.
Bottom line: If someone gave something to help make a Rally Point happen - no matter how
Handling & Reporting Monetary Donations
Stewardship starts with trust - and clear communication.
Occasionally, a community member may hand you a cash donation or write a check at a Rally Point. We are grateful for every contribution, and it is our responsibility to record and deliver it properly.
Step 1: Submit the Online Donation Report
Before turning in any donation, complete the required online form. You will document:
Donor’s full name
Mailing address (required for tax documentation)
Type of donation (cash or check)
Amount received
Date received
Any restrictions (specific Rally Point, location, or event)
This ensures Eagle OPS can honor donor intent, issue proper tax receipts, and notify your Outreach Manager that a donation is ready for transfer.
Step 2: Hand-Deliver the Donation
Donations should not be mailed. Instead:
Hold the donation securely until you meet with your Outreach Manager
Hand the cash or check directly to them
Checks must be made payable to Eagle OPS Foundation.
Donors may note a specific location or event in the memo line if they wish the gift to remain local.
Handling & Reporting Monetary Donations Encouraging Donations
If someone asks how to give, encourage them to donate online at: eagleops.org/donate
Online giving is secure and provides an immediate receipt.
If they prefer to give cash or check, you must collect their contact information so we can send a thank-you and tax documentation.
Stewardship in Action
We trust you - and this process protects that trust.
Taking the time to document and deliver donations properly shows donors that their support is valued and handled with integrity. It also ensures Eagle OPS can continue growing impact in your community.
SECTION 6:
STANDARDS, SAFETY & ACCOUNTABILITY
Required Agreements Overview
Code of Conduct
Confidentiality & OPSEC
Background Check Requirement
Incident Response & Reporting
RAMP Card Accountability (Policy Summary)
STANDARDS, SAFETY & ACCOUNTABILITY
As part of your leadership role, there are several required agreements you must review and acknowledge inside My ETP.
These are not formalities. They protect the veterans we serve, the communities we operate in, and the integrity of Eagle OPS.
The full legal language for each agreement is included in the Appendix. Below is a clear overview of what each one means for you as a Mission Coordinator.
Code of Conduct
As a Mission Coordinator, you represent Eagle OPS in your community.
The Code of Conduct establishes the behavioral standards expected of all leaders, participants, and volunteers. It ensures that Rally Points remain safe, inclusive, mission-aligned environments. At a high level, the Code of Conduct requires:
Compliance with all local, state, and federal laws
Respectful behavior toward all participants
Zero tolerance for harassment, discrimination, or hate speech
Responsible alcohol behavior
Prohibition of illegal drug use
Professional conduct on social media
Rally Points are not political platforms, protest spaces, or personal agendas. They are mission-focused gatherings built around connection and community.
Failure to uphold these standards may result in removal from leadership or participation.
The full Code of Conduct is located in Appendix A and must be acknowledged in My ETP.
Confidentiality & OPSEC
As a Mission Coordinator, you may hear sensitive information.
Veterans may share personal struggles. Partners may share private planning details. Internal conversations may include operational information.
Confidentiality means:
Protecting personal information
Avoiding gossip or informal sharing
Only escalating concerns to appropriate leadership
Maintaining discretion even after your volunteer service ends
Trust is foundational to our mission. If participants do not trust us, they will not open up - and connection stops.
The full Confidentiality Agreement (OPSEC) is located in Appendix B and must be acknowledged in My ETP.
Background Check Requirement
Mission Coordinators hold positions of trust.
Because you are leading public gatherings, interacting with vulnerable individuals, and representing the organization, a background check is required before assuming your role. This protects:
Veterans and families
The organization
The community
You as a leader
Background results are confidential and reviewed case-by-case.
The full consent language is located in Appendix C and must be completed in My ETP.
Why These Agreements Matter
Policies do not exist to create bureaucracy. They exist to protect:
The safety of participants
The credibility of Eagle OPS
The trust of our communities
The integrity of our leadership
Leadership requires both heart and accountability. You are trusted with both.
Incident Response & Reporting
Rally Points are built on trust, respect, and safety.
Most gatherings run smoothly. But if something happens that crosses a serious line - we address it. An incident is any behavior or situation that violates the Code of Conduct or compromises someone’s safety, dignity, or well-being.
An incident involves things such as:
Harassment (including sexual harassment)
Physical intimidation or threats
Unwanted advances
Aggressive or unsafe behavior
Illegal activity
Conduct that puts someone at risk
If someone feels unsafe, violated, or targeted - that is an incident.
Your Responsibility as a Mission Coordinator
If something happens during a Rally Point:
Stabilize the situation.
Protect the space. Separate individuals if necessary. Ensure no one is in immediate danger.
Do not investigate on your own.
Your role is not to interrogate or determine guilt. Your role is to maintain safety and escalate.
Notify your Outreach Manager as soon as possible.
Ensure an Incident Report is submitted.
Who Can Submit an Incident Report?
The Incident Report is not just for Mission Coordinators. Anyone can submit one.
That includes:
The person directly affected
A witness
A volunteer
A community member
Incident Response & Reporting
If someone experiences harassment or inappropriate behavior - even if it occurs after a Rally Point but is connected to someone they met there - they should be encouraged to submit an Incident Report themselves.
This creates documentation and ensures leadership can take appropriate action.
You may submit one on behalf of the event - but the affected individual should also be empowered to submit their own report.
Reporting protects the individual. Reporting protects you.
Reporting protects the mission.
What Happens After a Report Is Submitted
Once an Incident Report is received:
Leadership reviews the information.
Relevant parties may be contacted.
Appropriate action is determined.
Actions may range from a warning to removal from participation or leadership. All reports are handled with discretion and professionalism.
When in Doubt
If you are unsure whether something rises to the level of an incident: Contact your Outreach Manager.
It is always better to communicate early than to ignore something that may escalate later. We do not overreact - but we do not overlook serious concerns.
Leadership requires both calm judgment and accountability.
The full Incident Response Policy is included in Appendix D and must be acknowledged in My ETP.
RAMP Card Use & Financial Accountability
Issuance of a RAMP card is a privilege, not a guarantee. Eagle OPS operates on trust.
Trust from veterans. Trust from communities. Trust from donors.
The RAMP card exists to support Rally Points - not to create convenience, flexibility, or personal discretion.
It is a controlled financial tool tied directly to donor funds. Every purchase reflects on the organization and on you as a leader.
What the RAMP Card Is For
The RAMP card may be issued to select Mission Coordinators for the purpose of purchasing approved supplies for Rally Points.
It is used for:
Event food and beverages (non-alcoholic)
Approved supplies (plates, utensils, ice, etc.)
Event-related consumables
Pre-approved logistical needs It is never for:
Alcohol
Tobacco or vape products
Gift cards
Personal purchases
Electronics or equipment
Non-event items
“Extra” items not tied directly to the Rally Point
If it does not directly support the Rally Point - it should not be purchased.
STANDARDS, SAFETY & ACCOUNTABILITY Cont.
RAMP Card Use & Financial Accountability cont.
Receipt Submission Is Immediate
Every purchase must be documented through the RAMP system. Immediately after purchase:
Upload a clear image of the receipt through the RAMP text thread.
Ensure the purchase category is accurate.
Confirm submission is complete.
Failure to upload receipts results in automatic suspension of RAMP privileges. Repeated failure or misuse may result in removal from the Mission Coordinator role. This process is mandatory.
Personal Responsibility
If a purchase is made outside of approved guidelines:
You may be personally responsible for repayment.
Card privileges may be revoked.
Leadership review may occur.
Using donor funds improperly - even unintentionally - damages the credibility of the mission. If you are ever unsure whether something is allowed:
Pause.
Ask your Outreach Manager. Wait for clarification.
Why This Matters
Donors trust us to use their contributions responsibly. Communities trust us to operate with integrity.
Veterans trust us to lead with accountability. Financial stewardship is leadership.
It is not optional. It is part of representing Eagle OPS.
The full Ramp Card Agreement is located in Appendix E and must be acknowledged in My ETP before card issuance.
SECTION 7: FINAL CHARGE
Thank You Message
THANK YOU FOR ANSWERING THE CALL
You’re not just volunteering your time - you’re showing up for people who need it. You’re building connections, creating safe spaces, and living out the Eagle OPS mission in real-time.
Whether you’re hosting a Rally Point, helping behind the scenes, or simply being present for someone else - you are part of the reason someone feels seen, heard, and home again.
This handbook isn’t just a guide - it’s a reminder: You are the front line of connection.
You are the reason the mission works. You are making a difference.
Now, get out there and do what WE do best: Reach One More.